Shipping & Delivery Policy

At HENEASE, we craft high-performance fitness equipment and training essentials engineered for the modern home gym. This policy outlines how your gear is prepared, routed, and safely delivered to your doorstep.

Business Information

Direct-From-Workshop Delivery

To eliminate traditional distributor markups and excessive warehouse holding costs, our precision fitness gear ships directly from our dedicated production lines and centralized fulfillment facilities. This streamlined logistics approach allows us to deliver high-quality training tools at accessible direct-to-consumer value.

1. Order Processing & Fulfillment

Every piece of fitness equipment undergoes thorough structural inspection, quality control, and secure packaging before dispatch:

• Standard Processing: Please allow 2–4 business days for order verification, quality assurance, and packaging prior to carrier pickup.
• Peak Seasons: Processing times may extend up to 5 business days during holiday sales, new product drops, and peak shopping periods.
• Standard Shipping Rate: We offer a flat-rate shipping fee of $5.99 on standard worldwide deliveries (or free shipping during promotional site-wide events).

2. Estimated Transit Timelines

Transit begins once the carrier scans your parcel. Estimated delivery windows by region:

*Please note: Transit times are realistic estimates and may be subject to weather disruptions, remote postal routing, or regional customs inspections.

3. Parcel Tracking & Notifications

As soon as your shipment is dispatched, an automated shipping confirmation email containing your direct tracking link will be sent to your checkout email.

• Initial tracking events typically take 24–72 hours to sync on carrier tracking portals after label generation.
• If tracking shows no immediate movement, your parcel is securely in transit between air transit hubs.

4. Customs, Duties & Import Taxes

All cross-border orders are dispatched under DDU (Delivered Duty Unpaid) terms:

• Any local customs duties, clearance fees, or import tariffs assessed by destination border authorities remain the responsibility of the recipient.
• Individual consumer fitness gear shipments generally fall well below national duty thresholds, but local customs regulations vary by jurisdiction.

5. Address Corrections & Order Modifications

Our automated order handling system queues orders rapidly. If you need to update a delivery address or adjust an order, email us at service@henease.com within 12 hours of placement. Once an order is assigned a fulfillment label, routing alterations cannot be executed.

6. Transit Protection Guarantee